FAQs

ORDERING

SHIPPING

RETURNS & EXCHANGES

PRIVACY

(click here to return to the top)

SECURITY


ADDITIONAL FAQs


ORDERING
Can I place an order by phone?
Yes.  Our hours of operation are Monday thru Friday 9am to 9pm EST and Saturday 10am to 3pm.  However, for privacy and security reasons, online ordering is best through our secure shopping cart.

Are taxes applicable to my order?
No taxes are applicable for US addresses.
Federal and Provincial taxes are applied according to the Province where the goods are received.

How long will it take to receive my order?
All orders are processed within 2 business days and should be received within 5-7 business days in the continental US and Canada.  Outside of the continental U.S. and Canada varies.

Will I receive an email confirmation after I order?
Yes.  It will contain the details of your order and provide you with an order reference number you will need for any queries.

 
Will I be able to track my order?
Yes.  Once your order has shipped, a tracking number is assigned and you will receive an email from us containing your order tracking number and carrier.  If you register with us, you can check the status of your order by clicking on the “My Account” tab at the top of every page.

What payment options are available?
We accept Visa, MasterCard, American Express and Discover Cards.

What do I do if I want to change or cancel my order?Please call our toll-free number 1-800-683-1792 during our regular business hours Monday-Friday 9am-9pm and Saturday 10am-3pm with your email order confirmation in hand. (click here to return to the top) 

SHIPPING

How soon will my order be shipped?
All orders are processed within 2 business days from receipt of your order.

How soon will I receive my order?
All orders should be received with 5-7 business days in the continental U.S. and Canada.  Outside of the continental U.S. and Canada varies.

Are there extra shipping charges for orders outside of the continental U.S.?
Yes.  There is a $20 surcharge for orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands.

How are shipping charges calculated?
Shipping charges are calculated at the time of your order based upon weight and destination.

Can my order be expedited?
If you need your order in a hurry, please give us a call for a shipping cost and time quote at 1-800-683-1792 during our regular business hours .  Please be advised though, expedited shipping costs can be significant and may only impact earlier receipt of merchandise by just a few days.

RETURNS & EXCHANGES

What is your return and exchange policy?
Our 100% Satisfaction Guarantee makes it easy for you if you ever have a need to return or exchange any item.  Please contact us regarding your needs and we’ll be happy to accommodate your request. 

100% SATISFACTION GUARANTEE
Through our quality product selection, we feel confident that you will be 100% satisfied with your order.  Bamboo Sheets Plus prides itself on bringing you affordable, high quality Organic Bamboo sheets and accessories.  When you see the 100% Guarantee icon, you can rest assured you will receive the best in customer service and care.  We keep working until you are 100% satisfied.

We encourage our customers to send us their opinions and comments on our products and services through our Contact Us/Customer Service form .

PRIVACY POLICY
What is your Privacy Policy?
We don’t share your information and do our utmost to ensure your privacy is protected.  To see full Privacy Policy click here.

Do you share my personal information?
No.  We do not sell, share, disclose, trade, transmit, transfer, share, lease, or rent any personally identifiable information to anyone.

How do you use my personal information?
We may use your personal information:
  • To personalize your site experience
  • To allow us to provide the content and products you are most interested in
  • To enable us to provide better customer service
  • To quickly process your transactions
  • To be able to offer discounts, promotions, contests, surveys or other site feature
  • To fulfill newsletter and ordering requests


Do you use cookies?
Yes.  A cookie is a piece of data that is stored on a visitor’s hard drive while they are visiting this website.  We may utilize a short-lived form of cookie when you visit this site.  Cookies help us to remember and process the items in your shopping cart and to understand your preferences based upon previous or current site activity.  This enables us to provide you with improved services.

When I buy a gift certificate, do you solicit to the person it is for?
No.  The information we collect to administer the gift certificate is not used for marketing purposes.

(click here to return to the top)

SECURITY

What security measures do you take?
We implement a variety of security measures to maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.  

Is my credit card information safe?
Our Merchant Solutions provider is CISP compliant.  Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.  When you place orders or access your personal information, we offer the use of a secure server.  All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

ADDITIONAL FAQs

What is Thread Count (TC)?
Thread Count is the number of horizontal and vertical threads that comprise one square inch of fabric.  The range can be from as low as 80 threads per square inch to a high of 700 threads per square inch in dealing with bamboo fabric.  Generally, the higher the count, the softer is the feel of the fabric. The mid range thread counts does not just feel soft and smooth, they also wear better and are more durable. Your bed sheets are an investment in yourself because comfortable bed is the beginning of a good night’s rest.

OEKO-TEX CERTIFICATION

What does Oeko-Tex Certification mean?
This guarantees that all of the highest manufacturing standards are met in safeguarding against the use of harmful chemical substances to human health.

GIFT CERTIFICATES

Are gift certificates available?
Yes!  They make a great Christmas or Wedding gift and you can customize the amount of the gift certificate to your needs.

How do I opt-out of your email newsletter?
If you have opted-in to receive our email newsletter, we may send you periodic emails.  If you would no longer like to receive promotional email from us, please modify your preferences in the “My Account” section.  Please note that you may receive emails already in production schedule prior to your account status change.

What are Third-Party Links?
Third party links are made available to you on our website in an attempt to increase value and as a convenience.  These links are not controlled by BambooSheetsPlus.com and are used by you at your own risk and discretion.  These linked sites will have their own privacy policies.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites

(click here to return to the top)