Returns  & Exchanges
Our 100% Satisfaction Guarantee makes it easy for you if you ever have a need to return or exchange any item.  Please contact us regarding your needs and we’ll be happy to accommodate your request.


  • All orders are processed within 2 business days and should be received within 5-7 business days in the continental US and Canada.  Outside of the continental U.S. and Canada varies.
  • You will receive an email confirmation of your order containing the details of your order.  The confirmation email will provide you with an order reference number that you will need for any queries.
  • Once your order has shipped, a tracking number is assigned and you will receive an email from us containing your order tracking number and carrier.  If you register with us, you can check the status of your order by clicking on the “My Account” tab at the top of every page.
  • There is a $20US surcharge for orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands.
  • Shipping charges are calculated at the time of your order based upon weight and destination.
  • If you need your order in a hurry, please give us a call for a shipping cost and time quote at 1-800-683-1792 during our regular business hours .  Please be advised though, expedited shipping costs can be significant and may only impact earlier receipt of merchandise by just a few days. 100% Satisfaction Guarantee:

Through our quality product selection, we feel confident that you will be 100% satisfied with your order.  Bamboo Sheets Plus, prides itself on bringing you affordable, high quality Organic Bamboo sheets and accessories.  When you see the 100% Guarantee icon, you can rest assured you will receive the best in customer service and care.  We keep working until you are 100% satisfied.  

We encourage our customers to send us their opinions and comments on our products and services through our Contact Us/Customer Service form.